Air France

Some airlines demanded different prices for the same flight promotion performance, depending on what country the passenger on the booking pages on the airlines access to and what credit card number was specified. This price discrimination is now prohibited and unlawful under the Ordinance. All price components of the cost of the reservation of the contract of air carriage must be broken down clearly and understandably communicated. Airlines must specify in advertising the final price, which is calculated from the fare, the taxes, airport fees and the safety and fuel charges. This applies whether on posters for any advertising, in magazines or on the Internet. This excludes optional charges such as about baggage fees. Of those, one is recently but Duty of the airline before booking the flight.

About “optional additional costs”, such as charges for the carriage of baggage, must be informed at the beginning of each booking process and these require the explicit consent of the customer. So that such additional costs are not cheering among consumers, the regulation prohibits also to put check mark in addition to optional services in the hope that the customer sees them over in advance in online booking forms. Under the new rules the booking process must be designed that customers must order paid additional services actively and not opt out (so called opt-in “solution). The common Internet booking practice to only display credit card fees at the last second, is in the future only still be legal, if alternative number of ways. The European legislator has committed the Member States establishing deterrent sanctions against airlines, if this complies with contravene.

A spokesman for the European low fares airline Association, the so-called low-cost airlines such as easyJet, Ryanair, Wizz, Flybe, clickair, Sky Europe and Mayair include, stressed that its members pursued the most transparent price policies. “Instead the Association great State-carrier (or so-called flag carriers like Lufthansa, Air France, British Airways, American Airlines, Air China, Iberia, which are associated with their image, or their brand name with a particular State) accused offensive matter” practices and high fares. Even if the effects of the EU regulation on the German legislation are small, it is positive that now uniform standards in Europe for consumers and passengers. In particular the information obligation and legal duty to break down flight price components should help to passengers in the future, to enforce their claims against airlines. Many passengers had tried so far often in vain by airlines rightfully due to them fees and taxes to reclaim. Because passengers have the right to demand back taxes and fees as the personal cost of the airline tickets, if a flight is missed or not perceived. The problem was often just to quantify the positions. The airlines are now obliged by law, detailed the price components and to return them to the passengers. Still remains on the highly competitive market of air transport: eyes on at the time of booking! There will be future rogue decoy offers, unreadable asterisk behind prices, and other pitfalls. It is advisable to check magical messages of the airlines in the fine print and to oppose the irreverent to the part and illegal industry practice of some “cheap” flyers and flag carrier. For what one ‘ billig’, the other is still quite long.

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